FREIGHT CHARGES: Typical freight charge examples for average kitchen deliveries (single pallet) (500lb) shipping from the SC warehouse could be $110 to Atlanta, GA...$190 to Miami, FL...$250 to New York, NY... Shipping is limited to lower 48 states.
As of 12-11-07 Our distributor for products announced that they would no longer accept returns. All sales final on these items. Warranty still applies. Shipping Damages are replaced at no charge but must be noted on the shippers bill and returned to our warehouse for inspection. RETURNS: with the exception listed above, Returns are allowed with a 25% restocking fee (unopened boxes ONLY). Customer is responsible for all freight charges. Shipping Damages are replaced at no charge but must be noted on the shippers bill and returned to our warehouse for inspection. Damage must be reported within 10 days of delivery.
As of 12-11-07 Our distributor for products announced that they would no longer accept returns. All sales final on these items. Warranty still applies. Shipping Damages are replaced at no charge but must be noted on the shippers bill and returned to our warehouse for inspection. RETURNS: with the exception listed above, Returns are allowed with a 25% restocking fee (unopened boxes ONLY). Customer is responsible for all freight charges. Shipping Damages are replaced at no charge but must be noted on the shippers bill and returned to our warehouse for inspection. Damage must be reported within 10 days of delivery.
In the event you receive a damaged item, please follow these steps.
1. Upon delivery, inspect all items to verify there is no damage. If there are signs of possible concealed damage, like a tear on the packaging, please make a note of this when you sign for receipt of shipment, and don't hesitate to remove protective covering to expose any questionable area.
2. Should you find a damaged cabinet during the receiving process, this must be noted on the shippers bill before you sign for the shipment.
3. Notify us immediately of any shipping or damage problem.
4. If there was damage during shipping, then a freight claim must be filed. We will handle this. It is in both of our best interests to file this claim without delay.
5. Determine the extent of damage. If a cabinet only has a bent hinge or missing screw, etc. then a new repair part can be sent out. If the cabinet box is damaged, you may need a complete new cabinet for replacement. Small items such as a hinge can be sent out quickly, without us needing the old part back.
Note: Freight damage is relatively rare.
Damage must be reported within 10 days of delivery.
Returns Policy: To avoid having a problem, where you would need to return anything, we go to great lengths to make sure we have your order correct before shipping it. We ask that you double check your measurements to be sure they are correct. Review your parts list and verify that all necessary items have been listed prior to order confirmation. All the exact specifications for our cabinetry are listed here on the website so that nothing gets misrepresented. We will send you an itemized list of the cabinetry we are shipping for you so you can study it and be sure everything is correct and that every cabinet will fit. Your itemized list will include the cabinet height and width. We work very close with you up front to be sure we have everything correct before we even accept an order. This generally insures no problem later. In the event we should error, and a cabinet is not as spec'd on your itemized list, then we will quickly correct the situation. In short, anything that is our fault we will replace for free, anything that is your fault will have to be reordered at regular price. Depending on the problem, we may be able to modify an incorrectly ordered cabinet for you. We are always ready to help you figure the best way to resolve a problem, should you find something is not fitting correctly. We rarely have a problem with either of these issues because of the time spent up front getting everything right to start with. RA Numbers - If for any reason you are returning an item to us, you must first get an RA (Return Authorization) number from us. We will not accept return delivery on any items that do not have an RA number. There is a restocking fee equal to 25% of the invoiced amount and no amount of the freight will be refunded. We hope you understand and agree with our Returns Policy and look forward to serving you.
Contacts
ALERT DATA, INC Office.......Daytona Beach, FL 32119.......386-761-4946 Fax 386-761-7535
ADI Cabinets Design Office 386-761-9630 Fax 386-761-9712
Vickie Davis 386 761-4946
I would like to be your cabinet designer. I would appreciate a chance to answer any questions and assist you with the layout of your new cabinets.
RELATED INFO:
Cabinet Quote Request Form
Warranties
Cabinet Assembly
Shipping and Returns
Alert Data, Inc expanded lines of interior building supplies from Alert Data, Inc. including more cabinets, counter tops, appliances, bath accessories, carpet, tile, wood, laminate and cork flooring